Customer Care

Orders

 

How do i know you have received my order?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Will i receive a confirmation email when i place my order?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add brandebib@gmail.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us directly through our website inbox or you send us an email to brandebibcustomercare@gmail.com and we will get back to you as soon as possible. 

Can i make changes / Cancel my order ?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if not then unfortunately we can’t offer you a refund or exchange.

To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. So please check sizes and colour of your order carefully.

What should i do if i receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

  • Your name

  • Your order number

  • Product name & code (this can be found on your order confirmation email)

  • Picture of the fault / incorrect item

Send us an email at brandebibcustomercare@gmail.com

Can i exchange an item?

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. If you need any guidence on How To Return, click here.