The consultation questions are category email list relatively simple, and the answers of the manual customer service can basically solve our doubts. However, when an operator encounters a problem with a product (business), the first thing that comes to mind is to call 10086 for human customer service, which not only consumes a lot of labor costs for the operator, but also causes inconvenience to the customer. Because dialing 10086 is free, it category email list will add a lot of obstacles before connecting.
If a problem is not understood clearly or has category email list omissions after one call, it is necessary to call the customer service again, although the manual customer service can see the caller’s information Basic information, but the question previously consulted needs to be re-described again. Then some people will say why not to consult directly online? There must be online consultation. First of all, put aside the complexity of the business, let’s talk category email list about the online consultation process:
The first thing to access is the category email list intelligent customer service. The intelligent customer service can solve some simple problems. If you want to access the manual customer service, you need to "transfer to manual". When there are many people, you need to queue up, and you need to type a lot of text to describe it. Your question, the customer service may not be able to fully understand, so you chat with me one by one, only you know whether you can completely solve your doubts in the end. In fact, customer service can basically handle category email list simple problems, in traffic.